Refund and Returns Policy

All Sales Final
No Returns: We cannot accept physical returns due to hygiene and safety regulations.
No Refunds for Change of Mind: We do not offer refunds if you change your mind after purchase.

Inspect Upon Receipt: We offer local pickup and local delivery only.
Customer Verification: You are required to inspect your items at the time of pickup or delivery.
Immediate Resolution: If an item is damaged, defective, or incorrect, you must notify us immediately during the hand-off. We will happily replace the item or cancel the transaction on the spot.
Acceptance: Accepting the item at pickup or delivery confirms that you received it in satisfactory condition. RJB Naturals cannot issue refunds or replacements for damage reported after this point.

Cancellation Window: You may cancel your order for a full refund up to 24 hours before your scheduled pickup or delivery time.
First No-Show: If you miss your scheduled pickup or delivery window, we allow a one-time rescheduling of your appointment.
Second No-Show: If the rescheduled appointment is missed, the order will be cancelled. Due to the perishable and small-batch nature of our personal care products, a 50% restocking and inventory fee will be retained, and the remaining 50% will be refunded to the original payment method.

Right to Refuse Service: RJB Naturals reserves the right to refuse service, cancel orders, or terminate customer accounts at our sole discretion to protect our business operations.